Can't log in? You're in the right place.

Login help.

Follow the steps below and you'll be signed in within minutes.

Quick checklist

Fixes 90% of issues

Username is firstname.lastname — e.g. donald.trump

School is selected correctly

Caps Lock is off

Can you log in on the official SchoolSoft site?

Step-by-step guide

Verify you can sign in on the official SchoolSoft site

Open sms.schoolsoft.se and try logging in there first. Don't use external / social login.

If it works on the official site, your credentials are correct — jump to step 3.

If it doesn't work there either, your password needs resetting — jump to step 4.

Check your username and school

Username format

Your username is firstname.lastname.

Examples: donald.trump · anna.svensson

Hyphenated names keep the hyphen: anna-lisa.svensson

Selecting your school

Use the school picker on the login page. Search for your school by name — over 3,000 schools are listed.

Works on SchoolSoft but not on SchoolSoft+?

This is rare but can happen. Try the following:

If it still doesn't work, contact us below — we want to fix it.

Reset your password

Do this on the official SchoolSoft site.

1Go to the official login page and click “Need help logging in?”
2Enter your username and school email address.
3You'll receive an email with a temporary password.
4Sign in with the temporary password, then go to Profile → Settings → Change password and set a new one.
5Your new password now works on both sites.

FAQ

Still stuck? Get in touch.

If none of the above solved it, reach out directly. Please include what error message you're seeing and what you've already tried.